AI-first, human-led
SYNQIT agents handle routing, assist and automation so your people spend their time on conversations that need empathy and judgment.
AI · BPO Part of the Rally Group · Noida & Mumbai
Customer experience,
Rallix Global Services is the AI-enabled BPO partner that combines intelligent technology, experienced leadership and disciplined execution, giving you contact-centre, back-office and field operations that are scalable, secure and measurable from day one.
0%CSAT score
0%Service level
0%First-contact resolution
0%Quality score
Solutions team online
Tell us what you want to outsource
Get a tailored delivery plan on WhatsApp, usually within one business day.
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ISO 27001 Information Security
ISO 9001 Quality Management
ISO 45001 Occupational Safety
DPIIT Recognised
DRA Certified Collections
24×7 CCTV & Biometric Security
BCP & Disaster Recovery
Delivery Hubs: Noida & Mumbai
ISO 27001 Information Security
ISO 9001 Quality Management
ISO 45001 Occupational Safety
DPIIT Recognised
DRA Certified Collections
24×7 CCTV & Biometric Security
BCP & Disaster Recovery
Delivery Hubs: Noida & Mumbai
BFSITelecom
E-CommerceReal Estate
HealthcareIT / Tech
Media & EntertainmentAutomobile
EducationHospitality
Government
BFSITelecom
E-CommerceReal Estate
HealthcareIT / Tech
Media & EntertainmentAutomobile
EducationHospitality
Government
Noida delivery floor · Live
2Delivery hubs:
Noida & Mumbai
Noida & Mumbai
About Rallix
Built for the next era of customer experience
We are an AI-enabled BPO partner and part of the Rally Group. We combine intelligent technology, experienced leadership and disciplined execution to create customer experiences that are scalable, secure and measurable.
To make every customer interaction faster, smarter and more human by pairing trained, process-specific talent with AI that removes friction rather than people.
To be the most trusted AI-first operations partner for brands that refuse to trade quality for scale, from India to the world.
Transparency in every metric, security by design, right-fit hiring and continuous improvement, reviewed daily, weekly, monthly and quarterly with our clients.
A Rally Group company of CX operators, technologists and process consultants running voice, non-voice, field, HR and digital programs from Noida and Mumbai.
2 Delivery HubsNoida & Mumbai
AI-First OperationsSYNQIT agentic orchestration
Multi-Vertical Expertise11 industries served
Scalable DeliveryPilot to full-scale, controlled
Why the model matters
Seats are easy to rent. Outcomes are not.
Most BPOs sell headcount. Rallix sells a governed, AI-assisted operating system with people, process and technology accountable to your KPIs.
Traditional BPO
- ✕Generic hiring, high early attrition
- ✕Monthly reports you see too late to act on
- ✕Agents juggle disconnected tools
- ✕Quality sampled on a fraction of calls
- ✕Security treated as a checklist
- ✕Big-bang go-lives with no pilot
THE RALLIX WAY
Rallix AI-Enabled BPO
- ✓Process-specific 6-stage hiring with partner calibration
- ✓Real-time dashboards and a KPI control tower
- ✓One SYNQIT core orchestrating voice, CRM, case & WhatsApp
- ✓AI quality agent and guardrails on every interaction
- ✓ISO 27001-certified, layered security by design
- ✓Pilot go-live, then controlled ramp-up to full scale
People · Process · Technology
Six reasons enterprises switch to Rallix
Every promise below is backed by a mechanism you can audit. That is the difference between a vendor and a partner.
Right-fit talent
An in-house assessment engine (versant, psychometric, aptitude, typing, voice and accent) plus partner calibration before anyone touches your customers.
Real-time visibility
Live dashboards, trend analysis and MIS. You can see service level, CSAT and attrition as they move, not at month-end.
Governance built in
A Relationship Board, an Operations Forum and service-specific interaction, with sponsors on both sides from day one.
Security by design
Hardened endpoints, network segmentation, encryption, biometric entry and 24×7 physical security, certified to ISO 27001.
Controlled scale
A six-phase plan from discovery to full-scale operations in about seven months, with pilot and ramp-up gates you approve.
Our Offerings
End-to-end solutions for a smarter, stronger tomorrow
Five service lines, one delivery standard. Open any service to see exactly what's included.
AI Agentic Orchestration
SYNQIT
Orchestrate · Supervise · Scale
Rallix's own orchestration core coordinates specialised AI agents across voice, CRM, case, messaging and quality, and hands over to a human agent the moment empathy matters. Tap any agent to see what it does.
SYNQITORCHESTRATION
CORE
CORE
Voice AgentAnswers, authenticates and resolves routine calls in natural language, then passes full context to a human when needed.
Voice
›
CRM
›
Case
›
WhatsApp
›
Human Agent
Technology & AI Capabilities
The Rallix Digital CX Core, in three layers
Engagement on every channel, operations on one platform, intelligence on top. Plugged into your stack through secure integrations.
Omnichannel engagement
- Voice, email, chat
- Messaging & social channels
- One customer thread across all
IVR, ACD & self-service
- Smart routing
- Authentication
- Automated journeys
Outbound engagement
- Preview & progressive dialing
- Predictive dialing
- Campaign automation
CRM & case management
- Customer 360°
- Ticketing
- Workflow control
Sales & collections platform
- Campaign logic & follow-ups
- Promise-to-pay
- Conversion tracking
Quality & interaction mgmt.
- Call recording & quality audits
- Coaching
- Compliance monitoring
Analytics & MIS
- Real-time dashboards
- Trend analysis
- Actionable insights
AI & process automation
- Agent assist
- Workflow automation
- Knowledge recommendations
Secure integrations
- APIs & CTI
- Client applications
- Encrypted data exchange
Industries Served
Global reach. Local expertise.
Pick your industry to start a ready-made outsourcing blueprint, or open our BFSI practice in detail.
Interactive Tool
Build your outsourcing blueprint in 60 seconds
Answer five quick questions. We'll map the right service stack, SYNQIT agents, hiring plan and a dated transition timeline based on Rallix's six-phase execution model.
1. Which industry are you in?
We tune scripts, compliance and hiring to your sector.
2. What should Rallix run for you?
Select all that apply.
3. Which channels do your customers use?
Select all that apply.
4. How big should we start?
Pick a starting team size and the languages you need.
5. When do you want to start?
We'll date every phase of the transition for you.
Your blueprint builds here
Live preview updates as you answer.
Live preview updates as you answer.
Talent Acquisition & Skill Intelligence
Process-specific hiring. Right-fit talent.
A structured six-step recruitment journey with transparent assessment, so the right skill set is hired for each role and you approve every profile.
STEP 01Profile ScreeningRole fit · experience · eligibility
STEP 02HR InteractionCommunication · shift · compensation alignment
STEP 03Digital AssessmentAutomated skill & behavioural testing
STEP 04Operations EvaluationProcess knowledge · scenario assessment
STEP 05Partner CalibrationProfile validity · review · approval
STEP 06Onboarding & DeploymentDocumentation · training · go-live readiness
In-house, process-specific assessment engine BUSINESS PARTNER DASHBOARD
Versant AssessmentPASS
Psychometric TestPASS
Aptitude TestPASS
Typing TestPASS
Voice & Accent TestPASS
Illustrative candidate scorecard. Business partners can view every assessment result, so hiring decisions stay transparent.
Manpower sourcing: 7 channels, always on
- 01Advertisement
- 02Walk-in drives
- 03Job portals
- 04Internet & social media
- 05Employee referrals
- 06Campus recruitment cell
- 07Consultancy partners
Typical Project Execution Plan
Plan with precision. Launch with confidence. Scale with control.
Six phases, roughly seven months, three gated milestones. Tap a phase to see what happens inside it.
PHASEMONTH 1MONTH 2MONTH 3MONTH 4MONTH 5MONTH 6MONTH 7
I · Discovery & Solution DesignRequirements · process mapping
II · Infrastructure, Security & HiringTech setup · access · talent
III · Training, Certification & PilotSimulations · certification
IV · Stabilisation & Controlled Ramp-upTracking · calibration · scaling
V · Full-Scale OperationsGovernance · SLA management
VI · AI, Automation & ImprovementAutomation · analytics · innovation
Phase I: Discovery & Solution Design. Requirements gathering, process mapping, the operating model and project governance are agreed with your stakeholders before a single seat is set up.
Month 3: Pilot go-liveMonth 5: Controlled ramp-upMonth 7: Full-scale operations
Seamless transitionSmooth handover with minimal disruption.
Secure deliveryBuilt on security, compliance and data integrity.
Controlled scaleMeasured ramp-up ensuring quality and stability.
Continuous valueEfficiency, innovation and long-term impact.
Governance & Review Mechanism
Disciplined reviews. Faster decisions.
A three-tier governance structure with sponsors on both sides, plus an eight-point review rhythm that runs from daily control to quarterly strategy.
01
Daily ControlAttendance & staffing readiness · targets, quality & productivity · real-time issue resolution
02
Weekly PerformanceKPI & SLA review · quality & productivity trends · gap analysis & action plans
03
Monthly Business ReviewPerformance dashboard · workforce & quality review · client insights & priorities
04
Quarterly Strategic ReviewTransformation roadmap · capacity & growth planning · strategic initiatives
05
KPI Control TowerService level · quality · CSAT · productivity · attendance · attrition
06
DORM Improvement CycleDemonstrate → Observe → Release → Monitor
07
Client CommunicationDaily dashboards · weekly insights · monthly executive reviews
08
Risk & EscalationClear ownership & response timelines · continuity & compliance checks
Corporate Deck
Get the full Rallix capability deck
Offerings, hiring model, governance structure, execution plan, technology stack, security controls and compliance certificates in one 15-page PDF to share with your team.
PDF · 15 pages · 2.8 MB
Security & Resilience
Security by design. Resilience by default.
Layered controls protect people, data, infrastructure and client operations. They are certified, audited and drilled.
01
Prevent
Governance, people & controlled access
- Policy & accountability
- Screening & awareness
- Role-based access
- Physical perimeter controls
02
Protect
Hardened endpoints, networks & data flows
- Secure desktops
- Network segmentation
- Encryption & authentication
- Backup & recovery controls
03
Prove & Recover
Continuous assurance & operational resilience
- Monitoring & audit
- Vulnerability management
- Incident response
- BCP & disaster recovery drills
Network security & access control
BCP plan & disaster recovery training
Corporate involvement & governance
Server security, limited access & regular backup
Secured desktops, restricted internet, biometric entry
Regular audits & audit compliance, DRA certified
24-hour physical security with CCTV & guards 24×7
Quality monitoring tools & automation
Routine InfoSec, system & network health checks
Need certificate copies for vendor onboarding? Request the full set
Office Noida
Modern workspace. Stronger performance.
Hover any space for the walk-through. This is where your programs run every day.
Operations floor DELIVERY
Boardroom GOVERNANCE
Breakout café CULTURE
Reception WELCOME
Leadership cabin ACCOUNTABILITY
Partner Voices
What operations leaders notice first
★★★★★
"The partner dashboard changed the conversation. We see assessment scores before people join and SLA trends every morning, not at month-end."
RM
Rohit MalhotraHead of OperationsLeading NBFC · Mumbai
★★★★★
"Pilot in month three and controlled ramp-up after that. It was the first transition we've done where nothing broke on go-live day."
SK
Sneha KapoorVP, Customer ExperienceD2C E-commerce Brand · Delhi NCR
★★★★★
"Collections with promise-to-pay tracking and DRA-certified callers gave us recoveries without compliance anxiety."
AV
Amit VermaCollections ManagerConsumer Finance Company · Noida
★★★★★
"Our WhatsApp and email backlog disappeared within weeks. The non-voice team writes like our brand."
PN
Priyanka NairCX LeadReal Estate Developer · Pune
★★★★★
"Security reviews are usually painful. Rallix walked our auditors through biometric access, segmentation and BCP drills in one visit."
VS
Vikram SethiInformation Security HeadGeneral Insurer · Mumbai
★★★★★
"Their field team covered towns our sales force never reached, and every visit is logged and reviewed weekly."
KJ
Karan JoshiSales DirectorAutomobile Dealer Network · Gujarat
★★★★★
"The partner dashboard changed the conversation. We see assessment scores before people join and SLA trends every morning, not at month-end."
RM
Rohit MalhotraHead of OperationsLeading NBFC · Mumbai
★★★★★
"Pilot in month three and controlled ramp-up after that. It was the first transition we've done where nothing broke on go-live day."
SK
Sneha KapoorVP, Customer ExperienceD2C E-commerce Brand · Delhi NCR
★★★★★
"Collections with promise-to-pay tracking and DRA-certified callers gave us recoveries without compliance anxiety."
AV
Amit VermaCollections ManagerConsumer Finance Company · Noida
★★★★★
"Our WhatsApp and email backlog disappeared within weeks. The non-voice team writes like our brand."
PN
Priyanka NairCX LeadReal Estate Developer · Pune
★★★★★
"Security reviews are usually painful. Rallix walked our auditors through biometric access, segmentation and BCP drills in one visit."
VS
Vikram SethiInformation Security HeadGeneral Insurer · Mumbai
★★★★★
"Their field team covered towns our sales force never reached, and every visit is logged and reviewed weekly."
KJ
Karan JoshiSales DirectorAutomobile Dealer Network · Gujarat
Why Choose Rallix
Measured in numbers, felt in every conversation
Benchmarks from the Rallix performance overview. Your program's targets are agreed in the SLA and tracked daily in the KPI control tower.
0%CSAT score
0%Service level
0%First-contact resolution
0%Quality score
Faster resolutionAI routing, agent assist and knowledge recommendations cut handle time without cutting care.
Better customer experienceRight-fit agents, calibrated with you, speaking your customers' language.
Regulatory compliantISO-certified controls, DRA-certified collections and audit-ready documentation.
Cost efficientAutomation absorbs repetitive volume, so your spend goes into outcomes, not idle seats.
Start the conversation
Your next CX win starts with one message
Tell us what you need. A solutions lead replies on WhatsApp with next steps, typically a discovery call and a no-obligation delivery proposal.
FAQ
Questions buyers ask us first
Five service lines: Contact Center Voice (inbound and outbound), Contact Center Non-Voice (email, chat, social, WhatsApp), Feet on Street & Last Mile Delivery, Human Resource Outsourcing, and IT/Digital Transformation, including RPA with AI/ML and process consulting.
Our typical execution plan runs in six phases over about seven months: pilot go-live around month 3, controlled ramp-up around month 5 and full-scale operations by month 7. Smaller programs can move faster. Use the blueprint builder above to see dates for your start month.
Yes. Most engagements begin with a pilot team, which is then stabilised and scaled through a controlled ramp-up once quality and SLA targets are consistently met.
Rallix operates delivery hubs in Noida and Mumbai and is part of the Rally Group.
Through a six-step journey: profile screening, HR interaction, digital assessment (versant, psychometric, aptitude, typing, voice & accent), operations evaluation, partner calibration with you, and onboarding & deployment.
Daily dashboards, weekly performance reviews, monthly business reviews and quarterly strategic reviews, all anchored on a KPI control tower covering service level, quality, CSAT, productivity, attendance and attrition.
A three-tier structure: a Relationship/Governance Board for strategy, an Operations Forum/Steering Committee for SLA, issues and billing, and service-specific project committees for day-to-day delivery, with named sponsors on both sides.
SYNQIT is Rallix's AI agentic orchestration core. It coordinates voice, CRM, case, messaging and quality agents, with evaluation guardrails, tenant intelligence and full observability, and hands off to human agents when needed.
Yes. Secure integrations via APIs and CTI connect to client applications for encrypted data exchange, so agents work inside your systems of record.
Yes. Preview, progressive and predictive dialing, campaign automation, promise-to-pay tracking and follow-ups, with call recording and compliance monitoring.
Rallix holds ISO 27001 (information security), ISO 9001 (quality management) and ISO 45001 (occupational health & safety) certifications, DPIIT recognition, and DRA certification for collections.
Through role-based access, secured desktops with restricted internet, biometric entry, network segmentation, encryption, regular backups, 24×7 CCTV and guarded premises, routine InfoSec health checks and audited BCP/DR plans.
Contact
Two delivery hubs. One standard.
Visit our Noida delivery centre or meet the team in Mumbai. Message us to schedule a site visit.
DELIVERY HUB 01
Noida
[Office address line, Sector __], Noida, Uttar Pradesh 201301
Voice, non-voice and back-office operations.
Schedule a site visitDELIVERY HUB 02
Mumbai
[Office address line, Area], Mumbai, Maharashtra 400001
Client success, BFSI programs and field operations.
Meet the Mumbai team
